Retailbox
#06Healthcare2024$15K+ monthly losses prevented

Pharmacy Digital Transformation

Specialty Pharmacy

Built comprehensive Monday.com ecosystem with 6 interconnected databases, 3 automated pipelines, and integrated e-signatures.

Monday.comDocuSignGoogle Workspace

The challenge

Specialty pharmacy was losing $15K+ monthly due to missed prior-authorization deadlines, dropped prescription refills, and paperwork lost between departments.

What we built

Designed 6 interconnected Monday.com boards (prescriptions, authorizations, refills, patients, insurance, compliance) with automated escalations, DocuSign integration for authorizations, and Google Workspace for document storage. Built dashboards surfacing high-risk cases.

Outcomes

  • $15K+ monthly losses eliminated (prior-auth + refill capture)
  • Prior-auth response time: 5 days → 1 day
  • Zero lost paperwork since go-live
  • Compliance audit preparation time cut 80%

Have a similar problem?

30-minute call. Free. We'll tell you honestly if we can help.