#12Field Services202420% productivity improvement
Employee Performance Tracker
Field Service Company
Dynamic multi-dashboard system with real-time ServiceTitan sync and office display rankings for employee motivation.
RetoolServiceTitan
The challenge
Field service company had no visibility into individual tech productivity. Managers couldn't coach, and top performers weren't recognized.
What we built
Built a Retool dashboard pulling real-time data from ServiceTitan, showing per-tech metrics (jobs/day, revenue, CSAT, upsell rate). Added office TV displays with live leaderboards. Anonymized coaching dashboards for managers.
Outcomes
- ✓Overall productivity +20% in first quarter
- ✓Top performers publicly recognized (weekly)
- ✓Coaching conversations data-driven, not guesswork
- ✓Employee retention improved (gamification effect)