#11Customer Support2025SMS chatbot with conversation memory
AI-Powered SMS Chatbot
Business Communications
By Mikhail Oskola, Founder & AI Automation Architect · Project completed 2025
An SMS chatbot on ChatGPT and Twilio with conversation memory and subscription management.
ChatGPTTwilioFirebase
What was the problem?
The service ran its conversations over SMS and answered them by hand.
How did Retailbox solve it?
Built a ChatGPT-backed SMS bot on Twilio, with Firebase holding conversation state so the bot keeps context across messages, plus subscription management inside the SMS flow.
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What were the results?
- ✓SMS conversations answered by a ChatGPT bot that remembers the conversation
- ✓Subscription management handled inside the SMS flow
- ✓Not measured: resolution rate, response time or satisfaction. We're not claiming a number.